In the world of instant gratification, the patience of customers is wearing thin — thinner than the line that separates profit from loss in the business realm. When a call rings, it bears with it not just the voice of the customer but their expectations, concerns, and loyalty. Now imagine their call being met not by an endless loop of automated responses but by a live, empathetic person ready to assist.
16 August 2023
The telephone system that your business uses for customer service purposes is undoubtedly one of your operation's most important features. Yet, many businesses overlook the importance of their telecommunications set up and service and how it can impact the customer's experience. Even though customers may be only calling a number to speak to someone, they are interacting with your business from the time a system answers the call. Therefore, there are costly mistakes that can occur that leave the customer feeling disregarded or frustrated with your brand.
24 March 2023