Every business needs a quality and diverse phone system to rely on. Here are a few things your new business phone system should feature:
VOIP Functionality
There are many good reasons to skip traditional phone lines in favor of VOIP services, such as having the ability to avoid having to spend money on costly hardware. VOIP offers many functions that traditional phone services don't, like video conferencing and chat-based customer service support. VOIP is also typically less expensive on a per-call basis, even when it comes to worldwide communications.
Another thing VOIP allows you to do is scale your phone system quickly as your business needs change over time. If you need to cut back or add new lines to your system, all it takes is a phone call to get the job done. And you can also easily direct calls to employees' home computers or mobile phones when they are not in the office.
An Automated Hold Management System
You and your office team cannot always be there to answer phone calls as they come in. Instead of sending them straight to voicemail, you should be able to have an automated announcer greet the callers and provide them with important information about things like your business hours even the expected hold time while they wait for someone to answer their call. The automated system should also be able to play music during hold times when there are no announcements to play.
And you should be able to program the automated system to give callers the option of leaving a message after a certain amount of hold time if you want to. You may even be able to program simple customer service functions, such as taking payments or answering general FAQs, so customers can handle some business without ever having to talk to a human within your organization.
Call Logs and Recordings
Another thing your new business phone system should offer is the ability to log and record all your calls, both incoming and outgoing. Any time a call comes in or goes out, your phone system should record the caller's identification, the exact date and time, and the duration of the call. This data can help you determine how efficient your business is handling calls and allow you to identify exactly who within your business is handling each call.
Your phone system should also automatically record every call that comes into or out of your business so that you have a clear record of what takes place during each call. After a short announcement alerting the caller of the recording, the recording should start and should continue until the call is terminated. This will allow you to have a record of offers, deals, or agreements made during calls if a dispute arises at some point. You can also use the recorded calls for quality assurance reasons.
Share20 October 2020
Most of us take our phone service for granted until one day we pick up our phone to make a call and realize we don't have service! We depend on phone service not only to make calls, but to send texts, read emails, and even check the weather. It's really necessary to have decent phone service if you plan on living your life out in the world. The more we learn about phone service, the more we appreciate the people that work in that industry. To further your own understanding of this industry, we recommend reading some of the articles posted here. They're all about phone service, and you can read them on your phone — thanks to phone service.