The biggest advantage of an online presence for small businesses is that they can compete on a near equal footing with big brands if they use the right tools and tactics. VoIP is one such tool. In the past, it was near impossible for a small business to have a 24/7 answering capability because of the costs. But today, a virtual receptionist is a standard feature for any quality VoIP package. A small brand can create the impression of a big brand and gain the confidence of a prospective customer. How do business VoIP installations help create big brand impressions?
Virtual Receptionist
Today's customer is used to 24/7 service, so they will not be impressed by voicemail. However, with a virtual receptionist, a small business can ensure every call is answered, whatever hour of the day or night. A virtual receptionist answers each call professionally and then directs the caller to appropriate help.
A virtual receptionist route calls to the appropriate department or person, which is quicker than having the caller wait for a customer service attendant to pick up the call and then transfer it onwards.
Even better is the follow-me feature that enables the system to route calls to staff when they are out of the office. The call is routed to a mobile number and then a home number. It enables real-time customer engagement by a real person 24/7. Business VoIP system installations help make a big impression on your potential and existing clients by enabling quicker engagement.
Video Conference Calls
Video conferences have become standard communication for most people in both personal and official communications. Business VoIP installations with high-speed internet can enable a business to do professional video conference calls with potential clients worldwide.
To create a big impression, look for a VoIP application that enables the addition of participants without interrupting calls. It should also have cross-messaging and file transfer capabilities. In addition, videoconferencing creates faster connections at a personal level and higher trust levels.
Multi-Location Phone Numbers
A potential client is likely to believe a brand is big if they can see phone numbers for different cities on the website. A bigger geographical presence translates to a bigger brand. But you can easily set up different phone numbers to route to your VoIP system.
This tactic effectively creates trust because people are more comfortable dealing with local representatives. It is especially effective with small businesses working exclusively with services or products that don't require walk-in customers.
Would you like to make a good impression on first contact with potential clients? Then, talk to a phone service about a business VoIP installation with cutting-edge features.
For more information contact a company like Converged Telcom.
Share22 October 2021
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